Seer AS, established in 2010, is a Norwegian IT company specializing in Microsoft software development, focusing on MS Dynamics CRM, Microsoft SharePoint, Office 365, Windows Intune, and Windows Mobile. They deliver outstanding solutions to public and private sector organizations in areas like project management, course and event management, HR management, fleet management, and document management.
Average client retention period
Active delivery teamsÂ
Assisting clients since 2004
Confidence & Transparency
The Challenge
In today’s world, people are more empowered and informed than ever, making customer satisfaction crucial. Competitors are ready to step in if you falter. Seer, addressing this challenge, delivers CRM solutions that help clients thrive.Â
Despite needing skilled MS Dynamics CRM developers for their active development environment, Seer initially struggled to find qualified candidates, relying solely on internal hires. They were yet to discover the affordable, high-quality local market resources.
What did
Axeltra do
We approached Seer with a proposal for CRM development outsourcing, offering to form a dedicated, Client Exclusive Team with Axeltra. Initially hesitant due to their lack of experience in external sourcing, Seer’s concerns were allayed after understanding our flexible delivery model. They were particularly persuaded by the prospect of having an integral team, that would be directly-managed part of their company. Therefore, they decided to start with two part-time CRM developers and one part-time QA engineer, considering future expansion. The negotiated agreement included:
- A contract proposal with clear guidelines on communication flow, team ownership, pricing, and administrative/legal issues.
- A highly educated, skilled, and English-proficient team, ready to start within two weeks.
- One intermediate CRM developer with two years of experience under the guidance of a senior CRM developer.
- One senior CRM developer with three years of experience, initially part-time due to prior commitments.
- One QA analyst to ensure code quality and solution integrity.
- Initial recruitment and interviewing by Axeltra, with final interviews conducted by Seer’s managers via Skype.
- Direct client interaction handled by Seer’s onsite project and business managers.
- Seer’s project managers oversaw the dedicated team’s work, while Axeltra ensured team wellbeing and infrastructural support and consulting. Â
- Communication facilitated through Skype and Gmail.
- Contract flexibility, allowing for a trial period and potential replacement of team members.”
The Results
After the initial team launch, Seer expanded their team by adding another senior CRM developer. This dynamic and skilled team consistently delivered stable, error-free solutions within the set timelines, adapting quickly to any changes and surpassing client expectations. Their high level of satisfaction led to Seer further expanding their collaboration, fully integrating their development team with Axeltra.
- After the initial team launch, an additional senior CRM developer was brought on board.
- This team showcased an ideal combination of experience, expertise, and tools, effectively solving all project challenges within the designated timeline and ensuring complete functionality as per the client's requirements.
- The team's rapid adaptability to the client's changes, coupled with a strong work ethic, excellent communication skills, and a dedication to achieving successful outcomes, significantly contributed to Seer's satisfaction with the project. This effectively dispelled any doubts about engaging in further projects.
- In instances where challenges arose, the developers proved their competence not only in development but also in adeptly handling functional issues, bug fixes, and efficient time management.
- Whenever problems arose, the developers demonstrated that they were not only good at developing, but also excellent in supporting functional issues, bug fixing, and managing time effectively.
- Following this success, Seer expanded their collaboration six months later, adding a new team of qualified and experienced developers skilled in the MS SharePoint platform.
